At glam-steel.com, we want you to be completely satisfied with your purchases. If, for any reason, you are not satisfied with your order, we accept returns and offer you the possibility of receiving a refund or exchange, in accordance with the conditions described below.
Return conditions :
- Return period: You have 14 days from the receipt of your order to request a return.
- Condition of items: Items must be returned in their original condition, unused, undamaged, and in their original packaging. Any product that has been used or is not in its original condition will not be eligible for a full refund.
- Exceptions: Certain items cannot be returned for hygiene or safety reasons, such as sealed products that have been opened.
Return procedure :
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Contact our customer service: Before returning a product, please contact our customer service at contact@glam-steel.com with your order number, the items you wish to return, and the reason for the return. We will provide you with the necessary instructions for returning your order.
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Prepare your package: Pack the items you wish to return, ensuring they are well-protected to avoid any damage during transport. Also, include a copy of your invoice or order confirmation.
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Return shipping: You will be responsible for the return shipping costs, except in cases of defective products or an error on our part. We recommend using a tracked shipping service to ensure your package arrives safely.
Refunds :
Once we have received and inspected the returned items, we will notify you of the approval or rejection of your refund.
- Processing time: If your return is approved, the refund will be processed within 7 business days, using the same payment method that was used for the purchase.
- Refund amount: The refunded amount will correspond to the purchase price of the returned items, excluding shipping costs, unless the product is defective or an error on our part occurred.
Exchanges :
If you wish to exchange a product, please follow the same procedure as for a return. Once the returned product has been received and inspected, we will proceed with the shipment of the replacement item, subject to availability.
Defective items or order errors :
If you have received a defective item or if your order contains an error, please contact us immediately at contact@glam-steel.com . We will provide you with the necessary instructions for the return or exchange, and the return shipping costs will be covered by glam-steel.com .
Additional information :
For any questions regarding our return and refund policy, or for assistance, please do not hesitate to contact our customer service at contact@glam-steel.com . We are here to help and ensure you are satisfied with your purchase.
