1. Company information :
These Terms and Conditions of Sale govern sales made on the website glam-steel.com, operated by NBS Diffusion, a company registered under the SIRET number 92767479600010, with its registered office at 229 rue Solférino, 59000 Lille, France. You can contact us at the email address contact@glam-steel.com or by phone at +33 (7) 81 08 68 75.
2. Products :
The products offered for sale on glam-steel.com are jewelry. All products displayed on the site are in stock unless otherwise indicated. There are no personalized products.
3. Prices and payment :
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Prices: The prices of the products are displayed in euros, including all taxes (TTC). Shipping costs are not included in the price and are added at the checkout stage.
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Payment: Payment is due in full at the time of ordering. We accept payments by credit card, PayPal, Bancontact, Sofort, iDEAL, and Giropay.
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Order validation: The order is automatically validated once payment is received.
4. Shipping :
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Shipping areas: We ship worldwide.
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Responsibility: NBS Diffusion is responsible for the merchandise until it is delivered to the customer. In the event of an issue during transport, NBS Diffusion will handle the necessary steps to resolve the problem.
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Delivery time: The order preparation time is one business day. The shipping time is generally 2 business days, but this is not guaranteed for all destinations.
5. Returns and refunds :
We accept returns and offer refunds in accordance with the following return and refund policy:
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Return period: You have 14 days from the receipt of your order to request a return.
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Return conditions: Items must be returned in their original condition, unused, undamaged, and in their original packaging.
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Refund: The refund will be processed within 7 business days after receiving the returned items, using the same payment method used for the purchase.
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Return shipping costs: Return shipping costs are the responsibility of the customer, except in cases of defective products or order errors.
6. Warranties :
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Legal warranty: All products sold on glam-steel.com are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with Articles L217-4 and following of the French Consumer Code and Articles 1641 and following of the French Civil Code.
7. Liability :
NBS Diffusion cannot be held liable for any damage resulting from improper use or normal wear and tear of the products, particularly jewelry, which are inherently delicate items. NBS Diffusion's liability is in any case limited to the amount of the order.
8. Consumer rights :
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Right of withdrawal: In accordance with current legislation, you have a 14-day period to exercise your right of withdrawal without having to provide any reason or pay any penalties, except for return shipping costs.
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Exceptions to the right of withdrawal: Personalized products and products opened for hygiene reasons cannot be returned.
9. Disputes and applicable law :
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Mediation: We do not offer a mediation service. In case of a dispute, we encourage you to contact us directly to try to find an amicable solution.
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Applicable law: These Terms and Conditions of Sale are governed by French law.
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Jurisdiction: In the event of a dispute, French courts shall have exclusive jurisdiction.
10. Changes to the terms and conditions :
NBS Diffusion reserves the right to modify these Terms and Conditions of Sale at any time without notice. The applicable Terms and Conditions are those in effect at the date of the order.
11. Acceptance of the terms and conditions :
By placing an order on glam-steel.com , you automatically accept these Terms and Conditions of Sale.
